Business Analysis & Service Design is a combination of requirements gathering, user research, and business process mapping to enable the development of clear business cases and designs.
How it works
This service helps define user needs, scope, and risks; map current ways of working; and redesign processes to deliver better outcomes. It combines requirements elicitation, user research, and business process mapping to build a clear, prioritised picture of what to change and why.
We translate insights into actionable artefacts that support our customers to make informed choices, shape solutions, and de‑risk delivery.
Benefits
- Clear understanding of user need to guide solution design.
- Reduced delivery risk through structured requirements and evidence.
- Improved efficiency and quality via targeted process redesign.
Learn more about member benefits on our dedicated Members page.
What we need
- Access to key documentation and stakeholders.
- Operational context, constraints, and objectives.
- Availability of end users for research and validation.
- Current process maps (if available) and known pain points.
- Agreement on assessment scope and timelines.
What you get
- Prioritised requirements catalogue (functional and non‑functional).
- Process maps and proposals for redesigned, more efficient processes.
- User research findings and insights.
- Use case diagrams and scenario models.
- Clear recommendations and next steps to inform delivery and procurement.
Use cases
Policing wants to improve the victim care pathway. We conduct user research to understand pain points. Processes are mapped, and issues such as duplicate data entry and unclear hand‑offs are identified.
We produce a prioritised requirements catalogue, plus use case diagrams that clarify system behaviour for referrals, updates, and notifications.
The result is a set of redesigned processes and evidence‑based requirements that inform procurement and de‑risk implementation.
