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Your data on the Police Digital Service website

This policy sets out the personal data we collect about you, why we collect it and how we treat it. It is important that you read this policy so that you are fully aware of how and why we are using your personal data. The Police Digital Service website (our site) is not intended for children and we do not knowingly collect data relating to children.

We are the Police Digital Service, registered in England and Wales, Company Registration Number: 08113293 and address: 33 Queen Street, London, EC4R 1AP. We are the controller of, and responsible for, your personal data that we collect and process through our site.

What information is being collected?

Some services on this website require us to collect personal information from you. To comply with the General Data Protection Regulation (GDPR) and Data Protection Act 2018, we have a duty to tell you how we store the information we collect and how it is used. Any information you do submit will be stored securely and will never be passed on or sold to any third party.

As you interact with our site, we may automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies. We collect this personal data for the purposes of improving our website, products and services and enhancing our relationship with you and your experience of our site. We collect this information on the basis that it is necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, and to develop our business).

We also collect your personal data if you submit your personal data when you submit an enquiry to us through our ‘contact’ page. We collect this personal data for the purposes of being able to respond to your enquiry.

User anonymity and personal information

Our site does not store any information that would, on its own, allow us to identify individual users of our site without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. 

First-party cookies


Load Balancer: This cookie is used by our server’s load balancer and its purpose is to improve the performance of the website. This is an essential cookie to the operation of the site that is always set by the load balancer and does not store any personal information.


Category: Wordpress. The cookie is used to check whether your web browser is set to allow, or reject cookies (it’s a session cookie).

_ga, _gat, _gid

Category: Google Analytics. Google Analytics is used on our site to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP addresses anonymously on its servers in the US, and Google does not associate your IP address with any personally identifiable information.

These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session. These cookies are set only after the user has given consent to us to use cookies.

_ga: This cookie is used for Google Analytics to distinguish unique users by assigning a randomly generated number as a client identifier.

_gat: This cookie is used for Google Analytics to limit the number of requests sent to the web server.

_gid: This cookie is used for Google Analytics to store and update a unique value for each page visited.

Third-party cookies


Category: Google. This cookie (unique identifier) is set to store the user’s personal preferences like language.


Category: Google. These are essential site cookies, used by the Google reCAPTCHA. These cookies use a unique identifier for tracking purposes.

Google privacy information.

International transfers

We do not transfer your personal data outside the European Union.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include rights to:

  • withdraw consent to processing at any time;
  • receive certain information about our processing activities;
  • prevent our use of your personal data for direct marketing purposes;
  • ask us to erase your personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data;
  • restrict processing in specific circumstances;
  • challenge processing which has been justified on the basis of our legitimate interests or in the public interest;
  • request a copy of an agreement under which personal data is transferred outside the EU;
  • object to decisions based solely on automated processing, including profiling;
  • prevent processing that is likely to cause damage or distress to you or anyone else;
  • be notified of a personal data breach which is likely to result in high risk to your rights and freedoms;
  • make a complaint to the Information Commissioner (; and
  • in limited circumstances, receive or ask for your personal data to be transferred to a third party in a structured, commonly used and machine readable format.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Contact us

To contact us, please email

Data Protection Officer

The Police Digital Service has appointed a Data Protection Officer. To contact our Data Protection Officer, please email