The Police Digital Service has launched a Social Media Management & Engagement Framework for policing, blue light services and local authorities, paving the way for increased consistency in service delivery to the public, with potential for a central triage point for all public interaction.

The new framework gives forces control over how they meet nationally agreed standards for social media management and supporting the provision of more choice in how the public engages with the police using the channels, media and devices that are most relevant to them.