The Business Change & Transformation Support is a combination of structured change management services to ensure new digital solutions and processes are successfully adopted across policing.
How it works
This service includes assessing change impacts, planning transition strategies, and engaging stakeholders to minimise disruption and maximise benefits realisation. Through stakeholder mapping, communication planning, and tailored change strategies aligned to organisational goals, we help forces navigate complex transitions with confidence.
To support successful implementation, we plan and execute go-live activities, develop targeted communication strategies, and deliver training to build user readiness and confidence. The Business Change & Transformation Support also tracks outcomes against business cases to support benefits realisation and ensure accountability for value delivery.
Benefits
- Successful go-live and seamless adoption of new solutions with smooth and low-risk implementation.
- Targeted training and effective communication leading to enhanced user confidence and readiness.
- Tailored planning and stronger stakeholder engagement, that reduces resistance and aligns messaging to user needs.
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Learn more about member benefits on our dedicated Members page.
What we need
- Access to key documentation, stakeholders, and organisational context to inform planning and delivery.
- Clear communication and engagement objectives, including key messages, delivery channels, and audience segmentation.
- Defined change scope and timelines, alongside details of planned changes and governance structures.
- User-focused planning, covering training needs, feedback mechanisms, and benefits realisation tracking.
What you get
- Deployment and readiness planning, including go-live criteria, impact assessments, and risk analysis.
- Strategic communication and engagement, covering communication plans, stakeholder mapping, and audience-specific messaging.
- Training and user enablement, with training needs analysis, supporting materials, and tailored recommendations.
- Benefits tracking and ongoing change support, including realisation strategies, adoption monitoring, and continued delivery assistance.
Use cases
Policing is preparing to implement a new national digital case management system. We conduct a comprehensive change impact assessment, mapping affected roles and processes, and develop a deployment plan with readiness criteria and a rollback strategy. A tailored communications and stakeholder engagement plan is delivered, alongside a training programme supported by webinars and workshops to build user confidence. Post-implementation, we track benefits against the business case, ensuring accountability, reducing resistance, and supporting continuous improvement throughout the transition.
