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We know that work/life balance is essential to the wellbeing of our employees. That’s why we offer a range of benefits to our staff:

Flexible working hours

We trust you to do your job and we appreciate that life doesn’t always fit around a 9 to 5 workday. We operate core hours of 10 to 4, Monday to Friday, to allow flexibility to choose your own start and end times whilst completing your contractual hours over the working week. Please note, for certain roles within the National Management Centre the core hours mentioned will not apply as working hours are based on specific operational need. 

Some roles require set shifts, this will be discussed with you at interview if it affects the role you are applying for.

Working from home

Most of our roles are remote, but this is always indicated in the advert

If you work from home all or some of the time, we will provide you all the equipment you need to get set up. We just ask that you have good internet connection and a private, quiet space which allows you to do your best work.


There’s a choice of two pension schemes to meet your needs: Nest or St James’s Place. You’ll also have access to pensions advice via Collins Wealth Management.

We offer double matched contributions up to 12%, so if you put in 6%, we will put in a 12% employer contribution on top of this.

You can opt to pay in more if you like.

We operate a salary sacrifice scheme to allow you to benefit from National Insurance Contribution savings.

You can opt out if you’d prefer not to have a pension at all. 

Health and wellbeing

You’ll receive an entitlement to paid sick leave for physical & mental health from day one. This starts at one month’s full pay, right from your first day with us. 

Our Employee Assistance Programme offers a 24/7 confidential advice line for health, legal & bereavement support (and lots more).

After successfully completing your probation period, you’ll receive access to the Help@Hand health and wellbeing app which includes remote GP appointments, mental health support, physiotherapy and much more.


We offer 28 days’ holiday a year plus bank holidays – and we want you to take and enjoy them!

You’ll receive an additional day after completing three years’ service, and another after five years.

You can choose to opt out of the government set UK bank holidays and instead use these days, like your annual leave, to take on dates that are important to you.

 You can also purchase an additional 5 days leave a year to top up your annual leave balance. 


You’ll receive 26 weeks paid maternity leave, and 6 weeks paid paternity leave as long as you meet the statutory qualifying period.

 Upon return from family leave parents can work 80% of their hours while receiving 100% pay for the first month.

After successfully completing your probation, you’ll benefit from life insurance from Unum of four times your annual base salary, up to £550,000.


To support you and the community you live in we offer one paid day a year to attend volunteering events.