Join Police Digital Service as Director of Delivery Services

Key Responsibilities

• Lead all delivery team employees to promote good practice widely across all Law Enforcement programmes
• Development of corporate strategy and lead delivery strategy development
• Develop and implement delivery policies and procedures to facilitate improved management control
• Develop and control all allocated project, programme and portfolio budgets
• Create and sustain a Programme delivery centre of excellence group to encourage collaboration of good delivery practices across police the Law Enforcement community
• Establish PMO team to provide coaching, support and guidance to programme and project staff
• Ensure that projects, programmes, and portfolios are delivered on time, to scope, specification, budget and quality
• Develop and maintain systems and procedures to ensure that company change/transformation activities comply with all legal requirements and standards
• Regularly review plans, resources and demand against existing and/or planned capacity
• Develop and maintain delivery functions structure and processes
• Maintain an effective working relationship with all other directors
• Act as the company’s main adviser on all issues relating to change/transformation functions
• Report, monitor, review, manage and mitigate risk within the organisations change/transformational delivery 
• Produce appropriate and relevant service performance reports to the SLT and the Board
• Manage all allocated project, programme and portfolio budgets within agreed budgets
• Improve the company by deepening the pipeline of talent through strong hires and providing opportunities to develop existing team member skills and knowledge
• Continually evaluating, improving and reviewing the overall performance of the companies “change function”

What you need to succeed in the role

Knowledge

• A degree or equivalent and relevant professional qualifications
• Senior/exec level portfolio and/or programme management
• Delivered complex projects, programmes, and portfolios, including creating and improving PMO team support functions and performance
• Strategic and business/service planning
• Major change and transformation programme delivery with range of change outcomes and client / CEO testimonies
• Data analysis and performance/operation metrics
• IT/Business infrastructure and products e.g. MS Office
• Implementing cyber risk management methodologies and processes
• Technical knowledge of some or all the following:- Policing IT services and technologies. Experience of fund raising in a central, public and/or local government environment

Essential Experience

• A minimum of 5 years of Delivery Director experience in large public and private sector organisations with complex service requirements, delivering successfully on time to standards agreed with the SRO or client
• Managed relationships between suppliers and strategic stakeholders
• Supplier relationships in the Police Tech marketplace
• Change management and business process improvement expertise, driving large-scale change programmes successfully 
• Managed large teams and budgets
• Dealt with complex projects and meeting conflicting demands
• Translated strategy into business/service plans within agreed levels of risk
• Demand and capacity management in a services environment
• Risk management process, such as ISO31000. Use of enterprise risk management and modelling tools
• Established risk procedures and processes to support strategic delivery
• Designing, improving and managing service functions within in a large complex multi-faceted organisation
• Strong communication and presentation skills
• Planning and strategic management: set direction and develop a shared understanding of individuals’ roles
• Strategic thinking to identify risks and trends and stay ahead of the “demand curve”
• Team management and supervision, ensuring team members have the capabilities, competencies, and capacity
• Develop skills in the team to support the effective delivery of the in-scope services and functions 
• Engage, lead, inspire and mentor colleagues, promoting a diverse and inclusive environment that allows opportunities for continuous improvement and personal development
• Problem-solving analytical skills to understand multiple complex systems and technology

Desirable Experience

• Experience of Defence, ‘Blue Light’ and/or Government organisation governance
• Experience with Systems Thinking, six sigma or similar business improvement techniques
• Broad understanding of traditional and new delivery approaches and methodologies to grow the appropriate delivery approaches for the company and its clients and stakeholders
• Proven security domain knowledge in terms of the successful delivery and/or transition of internal service(s) to managed service providers and/or outsourcing environments
• Demonstrate a track record of developing strong working relationships with a wide number of stakeholders, particularly in managing expectations across a large number of disparate customers, supplier, and stakeholder groups

Why Join us? 

• Balance is important and we want you to take time off to recharge – so we offer 28 days’ annual leave plus bank holidays, rising to 30 days after 5 years of service
• We care about your well-being – we have an employee assistance programme that offers not just welfare benefits and counselling at the end of a telephone line but also discounts
• We want to help you plan for the future – so we offer an excellent pension scheme and life assurance cover
• We want you to be able to put your mind at rest regarding your health – offering remote GP, mental health and physiotherapy appointments via video consultation

Working Arrangements

Currently the entire Company is working remotely