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Our Digital Ambition and Priorities

This strategy considers the internal and external pressures facing the service and presents five key digital ambitions, each with a set of digital priorities to guide focus and investment.

For each of these ambitions we envisaged the service we want to be in 2030, and how we can harness the opportunities of existing and disruptive digital technologies and capabilities.

  1. Seamless citizen experience: We will deliver seamless, digitally enabled experiences. The public will have more choice in how they engage with us, using channels, media or devices most relevant to them. We will be able to connect citizen interactions, information and data across departments, and across forces to build a more credible and richer intelligence picture, all whilst maintaining public trust by ethically acquiring, exploiting and sharing their data. 
  2. Addressing harm: We will harness the power of digital technologies and behaviours to identify the risk of harm and protect the vulnerable in the physical and digital world. We will deliver earlier, more precise and targeted proactive policing approaches and early interventions through the application of digital technology.
  3. Enabling officers and staff through digital: We will invest in our people, from leadership through to the front-line, to ensure they are equipped with the right capabilities (knowledge, skills and tools) to deal with increasingly complex crimes. We will establish digital leadership and ways of working to allow our workforce to focus on critical and value-adding activities.
  4. Embedding a whole public system approach: We will foster a philosophy of openness and deepen our collaboration with our public sector partners to jointly design and tackle complex public safety issues – sharing data insights and making use of digital tools to work more effectively across the public safety system, ensuring we do so in an ethical way to safeguard public trust.
  5. Empower the private sector: We will strengthen our relationships with the private sector to empower it to appropriately share in public safety responsibilities. The private sector, and the users of its services, have always shared responsibility for elements of public safety and, as technologies become easier and more accessible, there are new ways to safely empower those with an active desire to help

You can read more about each ambition by expanding the accordions below.